Any Question?

Once your order has been placed, our printing partner starts to handprint each poster design in our US printing lab. You will receive an email once your order has been confirmed and is beginning the printing process. Once your poster has been printed and packaged, it is ready to be shipped! The printing partner hands off your order to one of our trusty delivery couriers for shipment. You will then receive a confirmation email with a link to track your order.
Current delivery times include printing and shipping times. We currently estimate printing times between 1-2 business days (not including public holidays or weekends). Shipping times vary between 7-9 business days on average and some orders do arrive sooner.
Once your order has been printed and shipped, you will receive a confirmation email with tracking information. Click on the link to track your order via one of our trusty couriers.
We currently estimate the time to handprint your order between 1-2 business days (excluding weekends and public holidays).
We are so sorry to hear this! Please email us at postercollective@pictarine.com with a description of the problem and examples as proof and we are more than happy to offer a refund or a reshipment free of charge.
We are so sorry to hear this! Please email us at postercollective@pictarine.com with a description of the problem and examples as proof and we are more than happy to help further!
If you have not received your shipping confirmation email (second email with a tracking link), please feel free to email us at postercollective@pictarine.com so we can try to update the address before your order leaves the printing lab.
It’s easy as 1-2-3 to customize your poster of a city that has a special meaning to you or a loved one! 1. Search for a city. It can be your hometown, where you met your college sweetheart, or even your favorite vacation destination. 2. Choose between our two types of City Posters. 3. Select a size for your poster and add a frame to create a perfect, one-of-a-kind gift!
Once you’ve found the design (or designs!) you love, your next step is to choose your poster size and accessories. Our poster sizes range from 8x12” to 24x36”. We offer a variety of frames to go along with your poster, turning it into the perfect gift or even an easy way to decorate your walls! Finally, choose the quantity you wish to order and Add to Cart. From there, click on Proceed to Checkout to finalize your payment and input your shipping address.
To input a coupon before placing your order, go on the checkout screen. Scroll down, and on the {bottom left/right-hand} corner there is a textbox “use a coupon” just before the total of your order. Enter your coupon code, then click on “submit” and you will see the reduced total! You can use the coupon FIRST20 to get 20% off your first order. Then proceed to checkout to initiate the payment and place your order!
We are more than happy to offer a 40% refund off your purchase in compensation for a quick, 15-minute user research call about how your experience with the website and posters was. Please feel free to email us at postercollective@pictarine.com to learn more.
At this time we are unable to cancel orders once they have been placed online. If you received a damaged or incorrect order, please feel free to reach out to us at postercollective@pictarine.com so we can take a closer look.
We’re so sorry to hear this! Please try again, use a different card, or contact your bank for more information about why your payment may have declined.
Once you find your favorite poster, you can select the size and add in a frame if you wish! Choose between a variety of colors. Please note, availability may vary depending on stock.
Once you have selected a poster design, you can change the size of your poster by clicking on the buttons to the right of the design (desktop) or below the design (mobile).