1. What information do we collect from or about you? In this Policy, we refer to two types of user information: Personally Identifiable Information (sometimes referred to as “PII”) and non-Personally Identifiable Information.
Personally Identifiable Information refers to any information that can be used to uniquely identify, contact, or locate you. Examples of Personally Identifiable Information include a name, physical address, e-mail address, telephone number, or a credit card number.
You might also be asked for, or choose to provide, additional information about yourself that does not, itself, specifically identify you. This is non-Personally Identifiable Information. However, some information of this kind, such as your age, gender, geographic location and shopping preferences may be required (or merely requested) when you register for the Services, and may be associated with your PII.
Pictarine may also automatically collect other types of non-Personally Identifiable Information as you use the Services, including technical information (such as your internet protocol (“IP”) address, mobile device ID, or browser type) and usage information (such as location data, preferred language, the parts of the Services you have visited, which links you have clicked and other information about how you interact with the Services). This information is anonymous, and is not associated with your PII, although it may be associated with other pieces of anonymous information about you.
We may disclose Personally Identifiable Information, including to local, state, or federal law enforcement officials, when we believe in good faith that the law requires such action, or when required to do so by order of a court or other compulsory legal process. We may also share Personally Identifiable Information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, or to prevent harm to the Website.
We may use or distribute information about you and your use of the Services in ways that do not reveal Personally Identifiable Information. For example, we share anonymous user information with advertisers and advertising networks to enable the display of targeted, relevant advertisements. We may also provide anonymous usage data or summary characteristics of our audience to potential partners and advertisers or post such information on publicly accessible areas of the Website. (b) Who can see your photos after you post them to Pictarine?
After you upload your photos using the Services, you may choose to share your photos with others through the App’s “feed”, which would allow all users of the App to see those photos, or through third party social media platforms, such as Instagram or Facebook (“Social Media”). Who may see your photos on such Social Media platforms depends on the privacy policies and privacy settings you have set through those Social Media platforms. Once a photo is shared through Social Media, Pictarine does not have control over who can or cannot see that photo through that Social Media platform.
As with any photo printing service, when you choose to print your photos, Pictarine employees, subcontractors, and partners may see your photos while they are printed and packaged.
3. How secure is your personal information? The security of our user data is very important to us. We transfer your information securely, using industry-compliant encryption technology. We don’t store your credit cards number. When you enter sensitive information (such as a credit card number) on our web forms, we encrypt the transmission of that information using secure socket layer technology (SSL).
4. How long do we retain your information? The retention period of collected information depends on the type of information and the reasons why we collect it.
Your account information is retained while your account is active, unless you request us to delete the information or close your account. If you request us to delete your information or close your account, some information may still be retained for a reasonable time for re-activation purposes in case you decide to return to the Services. We may also retain some information we believe in good faith is necessary for legal and regulatory compliance, research and development, business matters, and improvement of our Services, in which case we would anonymize and encrypt such information until complete deletion.
If you request us to delete your information or close your account, some of the information you shared through the Services may still be accessible by those with whom you shared it. For example, if you shared an image enhanced within the App through social media, this image may still be visible by those with whom you shared it, even if we delete it from your account.
Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to your computer, and can only be read by a web server of the website that issued the cookie to you.
Depending on your web browser, you may have the ability to accept or decline cookies. Most web browsers default to accept cookies but enable you to configure settings to decline them. For further information about disabling cookies you can visit www.allaboutcookies.org. If you choose to decline cookies, you may not be able to sign in or use other features of the Services that depend on cookies.
Pictarine maintains internal logs of usage of the Services. Logs include information such as IP address, browser type and version, and computer operating system. Pictarine uses logs mainly for internal systems administration and diagnostic purposes, and to detect improper use of the site. Logs may also be used to generate aggregate, non-Personally Identifiable Information for advertisers or other third parties.
Occasionally, we may include or offer third-party products or services on the Website that include links or opportunities to share your photos to external websites. For example, advertisements, promotional offers, “free gifts,” and other links on Pictarine Website or included in e-mail from Pictarine, may bring you to external web pages not controlled by Pictarine. These third-party sites have separate and independent privacy policies and terms of service, which will govern the use of any Personally Identifiable Information that you provide. While Pictarine is not responsible for the use of your information by third parties, we nevertheless seek to protect our users and the integrity of our Website, and we therefore invite your feedback about these sites.
7. How can you access, update or delete your Personally Identifiable Information? All account settings can be changed from inside the Pictarine Mobile Applications. This includes reviewing and changing Personally Identifiable Information, setting e-mail preferences for non-account related e-mails, cancelling or deactivating your account.
Administrative and account-related communications are necessary to ensure we provide our users with the highest level of service, therefore registered users are not permitted to opt out from receipt of these communications, except in that event that you cancel your registration for the Services entirely.
New types of marketing communications might be added from time to time. Users who visit the Mobile Application section can opt out of receiving future marketing communications or they can unsubscribe by following instructions contained in the messages they receive.
Anonymous information relating to your past usage of the Services may remain in our archived records after your account has been deleted, and any content that you have contributed to the Services will remain visible to the same extent as if you remained a registered user of the Website. If you wish to have all information that you have posted to be deleted, please contact us at firstname.lastname@example.org and we will make reasonable efforts to honor your request.
9 Shipping, returns, and right of withdrawal
9.1 Once you have clicked on the "confirm" button, it is not possible to edit or cancel your order. If you want to change some parameters, Customer addresses, etc., please contact us as soon as possible. We are not bound to make such modifications in your order, but we will do our best on a case-by-case basis. Replacement of Products and credits to the Member's account for Products claimed as damaged or not received are subject to Poster Collective investigation and discretion.
9.2 Poster Collective will review the replacement of Products or refund requests within 14 days of placed order. If a Product is missing, damaged or subject to print error, Poster Collective will replace the erroneous Product with a new Product. To issue a refund process based on the aforementioned reasons, contact email@example.com. Refund requests will be processed within five (5) working days. For the sake of clarity, Poster Collective is not responsible for situations when the Customer has provided incorrect information, such as wrong Customer name or address. In such cases, an extra payment will be applied.
9.3 We do not support returns due to the fact that the products you order are personalized and made specifically for each order. Should you want to submit a new order, you will be liable for the costs of the new order.
9.4 Due to the individualization of the Product there is no right of withdrawal for the Product after placed order.
Our Business Information Pictarine, Inc. 298 allée du Lac LABEGE, 31670 France
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Last updated: April 14, 2020